Privacy Policy

Pembs Ice Blasting is the business responsible for processing your personal information.For the purposes of UK data protection law, Pembs Ice Blasting is the data controller of the personal information we collect and use in connection with our website, enquiries, bookings and services.If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on our website.

Depending on how you interact with us, we may collect some or all of the following information:Contact informationThis may include:NameTelephone numberEmail addressAddressPostcodePreferred method of contactVehicle informationWhen enquiring about or booking a service, we may collect information about your vehicle, including:Vehicle makeModelRegistration numberVehicle yearVehicle colourVehicle conditionModificationsPrevious repairsExisting corrosion or damageInformation relevant to the requested serviceBooking and service informationWe may also keep records of:Services requestedAppointment datesQuotesDepositsPaymentsInvoicesCorrespondenceCustomer requestsWork carried out on the vehiclePhotographs and videoWe may take photographs or video of vehicles before, during and after our work.These may be used for:Condition recordsBefore-and-after documentationQuality controlInsurance purposesDispute resolutionWebsite contentSocial mediaMarketingWhere photographs or video are intended for promotional use, customers may request that their vehicle is not used for promotional purposes.

When you use our website, we may collect information that you voluntarily provide to us through forms or other features.This may include information submitted when you:Contact usRequest a quoteMake an enquiryRequest a bookingSubscribe to communicationsSubmit information through our website formsOur website may also automatically collect certain technical information, such as:IP addressBrowser typeDevice typeOperating systemApproximate locationPages visitedTime spent on pagesReferring websiteWebsite usage informationThis information may be collected through Wix and other website technologies such as cookies and analytics tools.

We may use your personal information to:Respond to enquiriesProvide quotationsArrange appointmentsProvide our servicesCommunicate with you about your bookingProcess paymentsSend invoices and receiptsMaintain customer recordsKeep records of work carried outContact you regarding your vehicleDeal with complaints or disputesMaintain appropriate business and insurance recordsImprove our services and websiteProtect our business against fraud or misuseComply with legal and regulatory obligationsWhere you have given appropriate consent, we may also use your information to send marketing communications.

Under UK data protection law, we need a lawful basis for processing personal information.Depending on the circumstances, we may rely on one or more of the following:ContractWe may need to process your information to provide a quotation, arrange a booking or carry out services you have requested.Legitimate InterestsWe may process information where it is reasonably necessary for the operation and management of our business, provided this does not unfairly override your rights and interests.This may include maintaining service records, communicating with customers, protecting our business and improving our services.Legal ObligationWe may need to process or retain information to comply with legal, accounting, tax, insurance or other regulatory requirements.ConsentWhere required, we may ask for your consent before using your information for specific purposes, such as certain marketing communications or promotional use of photographs.You can withdraw consent where processing is based on consent.

We may occasionally contact customers with information about our services, offers, new services or other relevant business information.Where required, we will obtain appropriate consent before sending marketing communications.You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.Unsubscribing from marketing communications will not prevent us from contacting you where the communication is necessary for an existing booking, service, payment, complaint or other legitimate business purpose.

Where payments are made through third-party payment providers, your payment information may be processed directly by the relevant payment provider.We do not generally store complete payment card details ourselves.Payment providers may process your information according to their own privacy policies and terms.

Our website is hosted and operated using Wix and may use Wix services and technologies to provide website functionality, forms, hosting, security, analytics and other website features.Wix may process certain information about website visitors and customers on our behalf or as an independent service provider depending on the service being used.You can find further information about how Wix handles personal information in Wix’s own privacy documentation.

Our website may use cookies and similar technologies.Cookies may be used for purposes including:Website functionalitySecurityRemembering preferencesWebsite analyticsUnderstanding how visitors use our websiteImproving website performanceMarketing, where applicableYou can control certain cookies through your browser settings and, where provided, our website’s cookie controls.For more information, please see our Cookie Policy.

We do not sell your personal information.We may share information with trusted third parties where reasonably necessary to operate our business or provide our services.This may include:Website and hosting providersPayment providersAccounting or bookkeeping providersInsurance providersIT and software providersProfessional advisersDelivery or courier services where applicableLegal or regulatory authorities where requiredWe only share information where there is an appropriate reason and, where required, a suitable legal basis.

If you contact us through social media platforms, the platform may process your information according to its own privacy policy.We may also receive information that you voluntarily provide to us through social media messages.We recommend reviewing the privacy settings and privacy policies of any social media platform you use to contact us.

We may photograph vehicles as part of our normal working process.Photographs may be used to document the condition of a vehicle and the work carried out.We may also use suitable photographs for promotional purposes, including on:Our websiteSocial mediaAdvertisingCase studiesMarketing materialsWhere promotional use is intended to identify or clearly associate a vehicle with a particular customer, we will seek appropriate permission where required.Customers may contact us if they do not want photographs of their vehicle used for promotional purposes.

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.The length of time information is retained may depend on:The nature of the informationWhether you remain a customerLegal requirementsAccounting requirementsInsurance requirementsWarranty or service recordsPotential disputes or complaintsSome business records may need to be retained for longer periods to meet legal or financial obligations.When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

We take reasonable technical and organisational measures to protect personal information against:Unauthorised accessLossMisuseAlterationDisclosureDestructionHowever, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Under UK data protection law, you may have rights including:Right of accessYou can ask us for a copy of the personal information we hold about you.Right to rectificationYou can ask us to correct inaccurate or incomplete information.Right to erasureIn certain circumstances, you can ask us to delete your personal information.Right to restrict processingIn certain circumstances, you can ask us to restrict how we use your information.Right to objectYou may have the right to object to certain processing of your personal information, including some processing based on legitimate interests.Right to data portabilityIn certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.Rights relating to automated decision-makingYou may have rights relating to certain forms of automated decision-making and profiling.These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of your data protection rights, please contact Pembs Ice Blasting using the contact details provided on our website.We may need to verify your identity before providing information or making changes to your personal information.We will normally respond to valid requests within the timeframe required by applicable data protection law.

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.You also have the right to complain to the UK’s data protection regulator:Information Commissioner’s Office (ICO)The ICO is the UK’s independent supervisory authority for data protection.You can find information about making a complaint through the ICO’s website.

Our website may contain links to third-party websites, including manufacturers, suppliers, social media platforms and other websites.We are not responsible for the privacy practices or content of third-party websites.We recommend reviewing the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.The latest version will always be published on our website.