Terms and Conditions

Pembs Ice Blasting provides professional automotive dry ice cleaning, dry ice blasting, underbody cleaning and preservation, chassis and subframe cleaning, wheel arch cleaning, and protective coating services.Depending on the service booked, this may include the application of FEYNLAB Industrial V2 or another suitable protective treatment.Our services are intended to clean, prepare and protect suitable vehicle surfaces. The exact work carried out will depend on the vehicle’s condition, construction, accessibility and the service agreed at the time of booking.

Bookings may be made through our website, telephone, email, social media or other agreed methods.A deposit may be required to secure certain bookings, particularly higher-value services or appointments requiring significant preparation time.Unless otherwise agreed, the remaining balance is payable when the work has been completed and before the vehicle is collected.We accept the payment methods made available by Pembs Ice Blasting at the time of booking.

A deposit may be required when booking a service with Pembs Ice Blasting.Once a booking is confirmed and the required materials have been ordered specifically for that vehicle, the deposit may become non-refundable. This is because certain materials, including dry ice, are purchased specifically in preparation for the customer’s appointment and may not be capable of being stored, returned or resold.Where applicable, the deposit may also cover materials such as protective coatings and other consumables that have been ordered or allocated specifically for the customer’s vehicle.Cancellation by the CustomerIf a customer cancels their appointment after materials have been ordered specifically for their vehicle, the deposit will normally be retained to cover the reasonable costs already incurred in preparing for the booking.If a customer provides sufficient notice before materials have been ordered, Pembs Ice Blasting may, at its discretion, offer to refund or transfer the deposit to a future appointment.Where materials have already been purchased or prepared specifically for the booking, the deposit may be retained even where the customer subsequently cancels or reschedules.ReschedulingWe understand that circumstances can change. Where possible, we will try to accommodate requests to reschedule.If sufficient notice is provided and the materials ordered for the original appointment can reasonably be used for the rearranged appointment, the deposit may be transferred to the new booking.Where a booking is repeatedly rescheduled, cancelled at short notice, or materials have already been purchased specifically for the appointment, an additional deposit or payment may be required to secure a new date.Cancellation by Pembs Ice BlastingIf Pembs Ice Blasting has to cancel an appointment and the cancellation is not due to circumstances caused by the customer, we will offer to rearrange the appointment or, where appropriate, refund the deposit.Nothing in this section affects any statutory cancellation or refund rights that apply to consumers under UK law.

Payment in full is required before the vehicle is released.If an outstanding balance remains after the agreed work has been completed, Pembs Ice Blasting reserves the right to retain possession of the vehicle until payment has been received, to the extent permitted by law.Vehicles should be collected at the agreed time unless alternative arrangements have been made in advance.Additional storage charges may apply where a vehicle remains at our premises beyond the agreed collection time.

Customers must provide accurate information when booking, including details of the vehicle and any known modifications, previous repairs, corrosion, damage or other relevant issues.Customers must inform us of any known mechanical, electrical, structural or safety issues that could affect the work.The vehicle must be delivered to us in a condition that allows it to be safely moved and worked on.Customers should remove valuable or personal belongings from the vehicle before leaving it with us.Pembs Ice Blasting is not responsible for personal belongings left inside the vehicle.

Vehicles are inspected before work begins where reasonably possible.We may photograph the vehicle and relevant areas before, during and after the service to document its condition and the work carried out.Dry ice blasting can remove dirt, grease, road grime, old loose coatings and other contamination that may have concealed existing defects.Once these contaminants have been removed, previously hidden damage or deterioration may become visible.This can include:Existing corrosionSurface rustCracksPrevious repairsDamaged paintFlaking coatingsStone damageDentsLeaksDamaged fastenersDeteriorated componentsPrevious underseal or coating failuresThe discovery of such issues does not mean they have been caused by our work.

Dry ice blasting is primarily a cleaning and surface-preparation process.It is highly effective at removing contamination such as dirt, grease, road grime, mud and certain existing coatings without the use of water.Dry ice blasting does not guarantee the removal of all rust or corrosion.Depending on the condition and construction of the vehicle, some contamination, corrosion, coatings or residues may require additional methods of preparation.We will use methods appropriate to the vehicle and the agreed service.

Existing corrosion will be assessed as part of the cleaning and inspection process.Where corrosion is present, Pembs Ice Blasting may recommend additional preparation, treatment or repair before protective coating is applied.We do not guarantee the removal of all corrosion.Severe corrosion, structural corrosion or damage affecting the safety or integrity of the vehicle may require specialist mechanical or bodywork repairs before preservation work can continue.We reserve the right to decline coating an area where we believe doing so would produce an unsuitable result.

Vehicles may have existing underseal, wax, paint, rustproofing products or other protective coatings.Dry ice blasting may expose areas where previous coatings have failed, separated or been applied over contamination or corrosion.Additional time may be required to remove unsuitable previous coatings.Where substantial additional work is required, this may result in an additional charge.We will discuss significant additional work and costs with the customer before proceeding wherever reasonably possible.

Our underbody preservation services are designed to clean, prepare and protect suitable vehicle surfaces.Depending on the package, this may include areas such as:Front or rear subframesChassis railsFloorpan areasSuspension mounting areasStructural membersWheel arch areasOther suitable painted metal surfacesThe exact areas included will depend on the package purchased and the construction of the vehicle.Some components or surfaces may need to be excluded or masked.Underbody preservation is a preventative treatment and does not guarantee that a vehicle will remain completely free from rust or corrosion indefinitely.No coating can eliminate the effects of road salt, moisture, stone impact, mechanical damage, environmental exposure or future deterioration.

Where FEYNLAB Industrial V2 is included in the service, it will be applied according to the manufacturer’s application requirements and to suitable surfaces.FEYNLAB Industrial V2 is a protective coating designed for demanding environments and provides properties including chemical resistance, abrasion resistance and high water repellency.The coating does not:Repair structural corrosionConvert significant existing rust into sound metalMake a surface permanently rust-proofPrevent stone chips or mechanical damageMake a vehicle scratch-proofReplace necessary mechanical or bodywork repairsThe longevity of any coating depends on the condition of the underlying surface, preparation, vehicle use, environmental exposure, road salt, chemicals, abrasion, impacts, repairs and other factors.Any manufacturer warranty applies only where the manufacturer’s specific warranty requirements and terms are met.

The prices displayed on our website are generally starting prices or price ranges, unless specifically stated otherwise.The final price may vary depending on:Vehicle sizeVehicle conditionAmount of contaminationExisting corrosionExisting coatingsRequired preparationAccessibilityAmount of dry ice requiredAdditional maskingComponent removal or refittingPrevious repairsSpecialist or unusual vehicle constructionAdditional cleaning or treatmentWhere significant additional chargeable work is identified, we will discuss this with the customer before carrying out the additional work wherever reasonably possible.

Customers must inform us about aftermarket modifications, accessories or non-standard equipment that could affect access to the vehicle.This may include:Lowered suspensionAftermarket exhaust systemsAdditional undertraysProtective platesBody kitsModified suspensionNon-standard fastenersPrevious restoration workAdditional electrical equipmentWe reserve the right to refuse or modify the scope of work where a modification creates a safety risk or makes the agreed service unsuitable.

Dry ice blasting and cleaning may reveal components that are already damaged, deteriorated, corroded or weakened.We are not responsible for the failure of pre-existing components.Where removal of components is required, seized, corroded or damaged fasteners may require additional time or specialist methods.If a component or fastener cannot safely be removed, we may be unable to clean or coat the relevant area.

Where a vehicle is left with Pembs Ice Blasting, reasonable measures will be taken to keep the vehicle secure while it is in our care.Vehicles should be collected at the agreed time.If additional storage is required, this must be agreed in advance and additional charges may apply.Customers should not leave valuable personal belongings in the vehicle.

Customers are encouraged to inspect their vehicle when collecting it.Where appropriate, before-and-after photographs may be provided to demonstrate the condition and work completed.Any concerns should be raised with us as soon as reasonably possible.

Pembs Ice Blasting reserves the right to decline or stop work where:The vehicle is unsafe to work onThe vehicle has significant structural damageThe condition is substantially different from that described during bookingAccess to the vehicle is unsafeThe requested work could cause unreasonable risk of damageThe vehicle requires repairs before cleaning or coating can safely continueThe requested service is unsuitable for the vehicle or surfaceWhere possible, we will explain the reason and discuss alternative options.

Pembs Ice Blasting is not responsible for damage or defects that existed before the vehicle arrived.This includes, but is not limited to:RustCorrosionCracked or damaged componentsPaint defectsScratchesDentsPrevious repairsFailed coatingsLoose trimDamaged fastenersLeaksBrittle plastic componentsDeteriorated rubber componentsCleaning may make previously hidden defects more visible.

We may photograph or record vehicles before, during and after work for:Condition recordsBefore-and-after documentationQuality controlInsurance purposesWebsite contentSocial mediaMarketingWhere photographs or video are intended for promotional use, customers may request that identifiable images of their vehicle are not used for promotional purposes.Where possible, we will respect such requests.

We aim to provide a high standard of workmanship with every vehicle.If you are unhappy with any aspect of the service, please contact us as soon as possible and preferably within 7 days of collection.Please provide details of the issue and photographs where appropriate.We will assess the concern and, where appropriate, may offer:Additional inspectionRectification of the affected areaRe-cleaning or re-treatment where appropriateAnother reasonable resolutionAny remedy will depend on the nature and cause of the issue.Nothing in these Terms limits your statutory consumer rights.

We take reasonable care of vehicles while they are in our possession and maintain appropriate insurance for our business activities.However, we cannot accept responsibility for:Pre-existing damageNormal wear and tearExisting corrosion or component failureDamage caused by undisclosed modificationsMechanical or electrical failures unrelated to our workmanshipFailure of components that were already damaged or deterioratedPersonal belongings left inside the vehicleNothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Customers will be provided with relevant aftercare advice where appropriate.The performance and longevity of protective coatings can be affected by vehicle use, cleaning methods, chemicals, road salt, environmental conditions, impacts and maintenance.Customers should follow any aftercare instructions provided.Failure to follow appropriate aftercare may affect the performance or longevity of a protective treatment.

Pembs Ice Blasting will not be responsible for delays or inability to perform services caused by circumstances outside our reasonable control.This may include:Extreme weatherFloodingFirePower failureEquipment failureSerious illnessAccidentsNatural disastersGovernment restrictionsSupply chain disruptionOther unforeseen circumstancesWhere possible, we will contact affected customers and rearrange appointments.

Personal information provided during booking will be used to administer bookings, communicate with customers, provide services, process payments and meet legal or administrative requirements.Personal information will be handled in accordance with our Privacy Policy.We will not sell personal information to third parties.Where promotional communications are sent, customers will be provided with appropriate options to opt out where required.

Pembs Ice Blasting reserves the right to update these Terms and Conditions from time to time.The latest version will be published on our website and will show the date it was last updated.The Terms applicable to a booking will generally be those in effect at the time the booking is made, subject to any legal requirements.

These Terms and Conditions are governed by the laws of England and Wales.Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.